Refund policy

Once an order has been placed, we cannot cancel it. All orders are processed immediately. Please verify all details before placing your order. If you need assistance, email us at support@klearbeautyco.com

For subscription renewals and recurring orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment has been processed, your order is already being prepared at our warehouse and will not be eligible for a refund.

Returns

We offer a 60-day return policy, which means you have 60 days from the date of delivery to request a return. This date is determined by the tracking number.

To be eligible for a return, your item must be in the same condition in which you received it: unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at support@klearbeautyco.com and we will provide the return address and instructions. Please note that KLEAR is not responsible for return shipping costs.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

Any claim for damaged items must be reported within 60 days of the delivery date and must include photo evidence. Without photo evidence, each case will be handled at our discretion.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also take some time to process and post the refund.

Return Shipping Costs

Customers are responsible for paying return shipping costs to our US warehouse, including returns made under our 60-day money-back guarantee program. Original shipping costs are non-refundable.

Please note that KLEAR is not responsible for returned packages until they have been delivered to and received by us.

Restocking Fee

All returned orders are subject to a 15% restocking fee. This means the refund amount will be 85% of the order subtotal.

Incorrect Address Policy

Customers are responsible for providing a correct and complete shipping address at the time of purchase.

We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.

If a package is returned to us for this reason, a 15% restocking fee will apply and the original shipping cost will not be refunded.

Risk of Loss

All purchases made from KLEAR are subject to a shipment contract. The risk of loss passes to the customer once the carrier has completed delivery. We are not responsible for lost or stolen packages if tracking shows they were delivered.

General Information

Unfortunately, we cannot offer refunds or returns if you suspect the products caused an allergic reaction or skin condition. Please review the ingredient list before making your purchase.

Reshipments cannot be exchanged or returned, with no exceptions.

Subscriptions

All subscriptions are subject to our standard terms of use, as well as our return and shipping policies. To cancel a subscription, you must do so before the renewal date by emailing our customer service team at support@klearbeautyco.com with your order number and a cancellation request. Cancellations MUST be completed before your payment method is charged. If your request is received after the renewal date, that shipment will still be sent; however, we will be able to cancel future orders. If you have any further questions or concerns, please contact our customer service team.

Free Gifts

Please note: we frequently run promotions and offer complimentary gifts as a token of appreciation to our customers. However, we kindly ask that these offers not be misused. Each order is eligible for a maximum of one free item. Although our system may temporarily allow multiple free items to be added, only one will be honored per order, in accordance with our policy.

Shipping Protection

Once an order has been processed, the shipping protection fee is non-refundable. This protection applies only to packages that are lost or damaged in transit. After an order is delivered, KLEAR is no longer responsible for lost or stolen packages. Responsibility for any loss transfers to the customer upon delivery.

60-Day Money-Back Guarantee

We want you to fully enjoy your skincare experience with us. That’s why we offer a 60-day money-back guarantee on our products — no hassle, no stress.

If you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund, as long as the product has been used minimally. Customers are responsible for return shipping costs.

Please note that if the product has been used excessively, the return will fall under our standard 60-day return policy.

To be eligible for this program, our customer service team may request photo evidence.

We reserve the right to deny eligibility to any customer whose behavior appears abusive or fraudulent (for example, frequent returns, or excessive product use while claiming no results).

Please note that only first-time purchases qualify for this program. Subscription orders are not eligible.

Policy Changes

KLEAR reserves the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acceptance of Policy

By placing an order with KLEAR, you acknowledge and agree to the terms set forth in this Refund Policy.